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Portfolio of UX/Product Feedback ✨[Vol. 2][1/8/2021]

Most People Give Up

See an error on a page? They leave the page. 
They don't click through.
They don't buy.
You don't get a customer. 

I go deeper.
I let you know.
I show you videos.
I look at console logs.

Your engineers are busy.
They're working on the back-end.
They're working with browsers without the most popular add-ons of the day.

I give the real user experience so you can get the real value.

 The other post was getting too long, so I will cap out each entry at maybe 15-20 mistakes, to keep your attention.

Contents:
  • Instances where I offer constructive feedback on someone's website, logo, or app.
  • Actions that were taken by the developers or artists.
 I'm glad you want your webpages to be the best they can be with my help; If you need your sites audited, e-mail me.

Updated; December 29th, 2020. Most recent entries will be at the top.


 

Spotify application acts like mobile App.

 

On the mobile app, if you select a song without having Premium, it will play a random one.

On the desktop app, it should play the song straight out. When you click it, it plays (in practice).

It currently plays a random song when I am on an unsaved album, and plays a random song in my library on a random basis.

This seems to be a problem when I cast to my Alexa device.

It has been reported with video.

 

BBB Twitter Link uses current page instead of a link to a Twitter account.



 Tried it on several pages for several companies. The url is always based upon the content of the page above, and not 'twitter.com/[handle]

 

User Testing for Video Conferencing Software.

 

Pointed out usability issues, pushed for clarity on certain items.

 

404 Errors on ShopDisney When Submitting Review

Review page errors out, console long shows it's a 404 Error referring to a source map.

E-mailed company.

 
 •••

 Faulty Chatbot Logic

A chatbot on a website did not acknowledge the typical @ in front of a Twitter handle, and would loop to the next pre-set response.
 
 Website administrator has put in the appropriate logic.

 

••• 

 

BambooHR Unsubscribe input box does a little dance.

When you decide to cut ties with an email list, do you want to do so cleanly, or get caught in a two-step routine?

•••

 

Dscout App Update goes to App in alphabetical order, not actual Play Store.

When you update the app, it's supposed to go to the Play Store.

On my phone, I have another app - Play Affirmations - and it goes to that app instead, probably from some programming language insisting on alphabetical order instead of the intended application.

Company has been e-mailed.

Company Response: TBD


•••


Glassdoor In General

 Interview Submission Glitches

"Key not found: NetworkError when attempting to fetch resource."

Then the page refreshed after a few seconds and gave the confirmation screen for submitting an interview review. I am using Firefox, with Windows 10.
 
Company Response: It's a glitch. Some submissions will still go through.

Profile Does Not Update, pdf Resume is Missing Characters

Pluses (+) are removed in resume (A+, Security+ turns into A, Security)
Profile does not update changed location.

Email sent.

•••

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