Most People Give Up
I give the real user experience so you can get the real value.
I browse websites and apps while making note of things I find frustrating for end users.
The other post was getting too long, so I will cap out each entry at maybe 15-20 mistakes, to keep your attention.
- Instances where I offer constructive feedback on someone's website, logo, or app.
- Actions that were taken by the developers or artists.
Updated; March 26, 2021. Most recent entries will be at the top.
Twitter Profile Picture Cropping and Zoom Preview Inoperable
.@TwitterSupport - Can't zoom or crop my new pfp.
This was also a great opportunity to use my new webcam.https://t.co/gx6wVZc6FJ— Morgan | runtcpip.com (@runtcpip) April 13, 2021
This was also a great opportunity to use my new webcam.https://t.co/gx6wVZc6FJ
CHANI Astrology Web App for Natal Chart
Result: Response received.
Loom Check Boxes Open Video Page
Today's events:— Morgan | Tech + Systems Consultant | runtcpip.com (@runtcpip) March 24, 2021
Me using @loom to point out a quirk with Loom
Seems that the reaction area reads it as a lick and not as a check. I want to delete multiple videos to clear up space.https://t.co/539N1XoOW0
Dice E-Mail "Interested" has "Not Interested" page title.
Task: Click the affirmative button.
Paypal Currency Conversion Does Not Work from Feb 11th -
Articles on Bing New Tab Page Doesn't Link to The Article
You'll often see a link to an article at the bottom of a new tab you've set to Bing.— Morgan || ✍🏾 runtcpip.com (@runtcpip) February 21, 2021
It leads to a page where The article in question isn't even there.
This has happened before, but I decided to chronicle it now (The title is sensitive material, so TW)
Basket Does Not Visually Update on Redbubble When You Add Things
It took a while to actually trigger the error, but you'll see when I add the cup to my basket, it doesn't appear in the basket window that pops up, but it is there @RedbubbleHelp https://t.co/Wr7hwg2XnF— Morgan || ✍🏾 runtcpip.com (@runtcpip) February 20, 2021
Result: Company contacted, response received.
Audio Testing Does not Work on Riverside.fm
This is probably a Chrome-exclusive issue. I don't use Chrome normally, so my extensions are off. While the instructions do say that audio testing is available, with both Galaxy Buds and internal microphone (Also screaming into said mics), the visual does not seem to reflect sound. No word on if it even hears me.
Other testing, such as Zoom, works (Somewhat). Company has been alerted.
Research Platform instructions do not show.
Situation: Let's participate in a side hustle.
Task: When you click a task on the left, more details appear in the right pane under normal circumstances.
Action: Today, it doesn't.
Result: Company alerted, issue fixed.
Spotify application acts like mobile App.
Situation: Let's jam!
Task: Play the song of my choice.
Action: On the mobile app, if you select a song without having Premium, it will play a random one.
On the desktop app, it should play the song straight out. When you click it, it plays (in practice).
It currently plays a random song when I am on an unsaved album, and plays a random song in my library on a random basis.
This seems to be a problem when I cast to my Alexa device, which can only be cast to via the Spotify mobile app.
Result: It has been reported with video and fixed.
BBB Twitter Link uses current page instead of a link to a Twitter account.
Situation: Using the BBB website.
Task: Look around
Action: Tried it on several pages for several companies. The url is always based upon the content of the page above, and not 'twitter.com/[handle]
Better Business Bureau (BBB) Twitter link on footer is mangled. It should link to their twitter page, not have their @ be after a url of the location and services of the page I'm on: pic.twitter.com/zxPtG0qm5n— Morgan | ✍🏾 tech ➡ runtcpip.com || She/her (@runtcpip) December 29, 2020
Result: Company alerted.
User Testing for Video Conferencing Software.
Situation: "Hey, I'm trying something out. Come visit and test it online."
Task: Use the SaaS through the browser. Let me know what's wrong, what could be improved.
Action: Pointed out usability issues, pushed for clarity on certain items.
Result: Notes taken by researcher.
404 Errors on ShopDisney When Submitting Review
Situation: E-mail received to review a recent purchase.
Task: Visits page of item, finds that reviews do not go through.
Action: Review page errors out, console long shows it's a 404 Error referring to a source map.
Result: E-mailed company.
Faulty Chatbot Logic
BambooHR Unsubscribe input box does a little dance.
I like text animations too, but maybe not when someone is trying to unsubscribe, @BambooHR?— Morgan | ✍🏾 tech ➡ runtcpip.com | 2017 | She/her (@runtcpip) December 3, 2020
You leave someone with a bad impression of the brand when they can't simply click a box, and the label shifting and having the : not point at the email is messy.https://t.co/c5D35GQeaM
When you decide to cut ties with an email list, do you want to do so cleanly, or get caught in a two-step routine?
Dscout App Update goes to App in alphabetical order, not actual Play Store.
Situation: "This app has a new update! Please click here to go to the Play Store and update it."
Task: Update app
Action: When you update the app, it's supposed to go to the Play Store.
On my phone, I have another app - Play Affirmations - and it goes to that app instead, probably from some programming language insisting on alphabetical order instead of the intended application.
Company has been e-mailed, issue Fixed
Glassdoor In General
Interview Submission Glitches
Profile Does Not Update, pdf Resume is Missing Characters