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Contactless Tech’s Role in the New Guest Experience ft. Intelity and The George

 Contactless hospitality technology is growing. You want to get away, and you'll be damned if a little thing like a deadly virus will stop you!

But you still don't want to touch things. Ew.

During the chat between INTELITY CEO Robert Stevenson and THE GEORGE Director of Operations Kerrie Hunter, you’ll learn how the historic boutique hotel has adapted a mobile-first guest experience in the wake of COVID-19—and how they see contactless technology affecting the future of hospitality.

I don't remember how I found INTELITY (probably hoping to score a position with them), but I liked them enough to stay on the e-mail lists.

 

 Stevenson says INTELITY was the first to implement iPads into hotels.


Emphasis on guests feeling comfortable while protecting privacy. Hunter says that the young folks love it, and the older folks are excited to learn something new. 

Some people still prefer the old school keys, but Hunter is determined to keep staff and guests safe by pushing the app keys and iPads.

People wanted to get out of their New York apartments and fled to The George, using their apps for contactless communication.  There has been a 4x increase in requests through the tablets.

(A job where I sit at a desk and type to people through an app for a few minutes at a time? Deliver things to rooms? Minimal human contact? Sounds nice.)

 INTELITY had to update the restaurant information on the iPads, and it seems it was done remotely.

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